New location for servers. Potential connection issues.

Discussion in 'General Discussion' started by Speedz, Aug 13, 2017.

  1. Deein

    Deein Member

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    39
    A problem that I'm having now that I wasnt before is random LD's / desyncs.

    What is terrible about this server is the 1018. A login attempt should boot the character off the server instead of issuing a 1018 so that we can log back in due to desync / LD.
     
  2. Hethan

    Hethan New Member

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    a&tt here as well, no luck with my Hot spot either.
     
  3. Hethan

    Hethan New Member

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    9
    i get on my wifi (house sat hughes net) i cannot log in so i refresh this exact post then i am able to log in....wierd no?
     
  4. Hethan

    Hethan New Member

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    9
    Oh and i get the Error 1001: Could not connect to the EverQuest Server! Please try again shortly.
     
  5. Akkadius

    Akkadius Active Member

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    Hey guys - just to update - it's not so much the server itself as it is the datacenter.

    I've narrowed the issue down with them and I will update you when I find out more.

    Akk
     
  6. Tesadar

    Tesadar Active Member

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    188
    not for me
     
  7. Akkadius

    Akkadius Active Member

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    Update to everyone: I've been working with the Datacenter folks - should be getting to a resolution sometime soon, waiting to hear back on escalation

    The issue appears to be false triggers in a DDOS mitigation profile detecting malformed traffic on ports not recognized, this is why issuing a web request "fixes" the issue, the DDOS mitigation flags the source traffic as valid and user is able to pass through to the game server

    The anti-DDOS mechanisms are in place to ensure smooth uninterrupted gameplay if we were to ever get hit by an attack

    I am pushing hard for their NOC to make the profile change to accept EverQuest ports as normal traffic or I will make other measures necessary to provide a smooth experience for everyone
     
  8. Deein

    Deein Member

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    39
    tell Jumbers to hurry up and fix this.
     
  9. Bastette

    Bastette Active Member

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    This analysis is fascinating. Please keep us updated!

    (I'm a web developer, but don't do a whole lot on the networking side of things any more)
     
  10. Akkadius

    Akkadius Active Member

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    12
    It appears we have resolved the issue that was causing intermittent issues of logging in and disconnects. We've created DDOS mitigation exemptions to the types of traffic that the EverQuest protocol operates to reduce false positives getting flagged and have confirmed the intermittent login/desync issue has been resolved. If any other issues persist, please seek your servers forums or Discord channel for help.

    Thank you for your patience and understanding.
     
    Bastette, Elrontaur, Rrio and 3 others like this.
  11. Jesse

    Jesse New Member

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    3
    yes I'm back in1!!! thank you very much
     
  12. showstring

    showstring I Feel Loved

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    3,332
    Thank you for your efforts Akkadius, much appreciated
     
    DubRemix88 likes this.
  13. Astuce999

    Astuce999 New Member

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    8
    This is awesome work, thank you very much.
     
  14. Deein

    Deein Member

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    While this might have fixed the login issue i am having a hard time staying connected to the game if we do an aoegroup.

    lag bar goes from green to yellow to red to DC
     
  15. Tuluvien

    Tuluvien I Feel Loved

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    1,085
    I can't log in. Now get error #2 instead.
     
  16. Elrontaur

    Elrontaur People Like Me

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    Some times it will take a few tries to connect, I know Tulu was trying to connect for a while last night. But he's on some kind of maple syrup based internet, and maybe he didn't feed the goats that power it?
     
    Last edited: Aug 16, 2017
    Tuluvien likes this.
  17. Elrontaur

    Elrontaur People Like Me

    Messages:
    1,291
    If you are on a Mac, you can open Terminal (found in the /Applications/Utilities folder) and use the UNIX DIG command to see what IP the Login server DNS is giving you. Here's what I got on my Mac which is connecting just fine:

    Code:
    [ Only registered users can see the bbcode. Click Here To Register... ]
    ----
    If your DIG ANSWER SECTION response isn't matching the above, you need to figure out where your computer is getting DNS from and update the DNS cache on that device.
     
    Last edited by a moderator: Aug 16, 2017
  18. showstring

    showstring I Feel Loved

    Messages:
    3,332
    still experiencing this issue sporadically:

    when logging in three characters in three eqw client windows - two characters log in fine through to char select screen, but third one will error
    the one char that errors will either receive an error 1001 could not connect to login server when i put in user/pass, or
    it will get through the login server okay, but when i click on takp at the server select screen it will load for a long time then exit back with error 1017 must run patcher
    both issues are resolved by simply trying to log in again
     
  19. Mukk

    Mukk People Like Me

    Messages:
    177
    I am still unable to log in. Tried rebooting, resetting my modems, doing Pouky's cache resetting trick in terminal, and still no go.
    I can log onto the test server (I think? takproject.org is test right?) but i can't click on anything at the create/select character screen, (though the mouse can be moved around), and my keyboard doesn't work, other than the escape key. So I can log on to the test server, but not log in.
    Live server just hangs and I never get the EQ startup screen.
    Any suggestions? I'm not mac literate other than being able to copy commands into terminal.
     
  20. Tuluvien

    Tuluvien I Feel Loved

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    1,085
    Mukk, in regard to the test server you would have to launch in full screen first time to get mouse control and make a character. After that you can log in in windowed.

    As to the rest, sorry.
     
  21. Mokli

    Mokli I Feel Loved

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    2,455
    Also, btw if anyone had ports forwarded to/from the old server IP make sure to change that rule to reflect the new IP. Might be responsible for some DC's. A lot of us put those rules into effect years ago when there were other connection issues.
     
  22. Elrontaur

    Elrontaur People Like Me

    Messages:
    1,291
    Type this into terminal and post your ANSWER SECTION IP address
    dig loginserver.takproject.net

    If you aren't getting IP 142.44.176.134 that is your problem. I don't think the IP of the dev server changed so that would explain you being able to log in there.
     
    Last edited: Aug 18, 2017
  23. Mukk

    Mukk People Like Me

    Messages:
    177
    Here's the answer section:

    ";; ANSWER SECTION:

    loginserver.takproject.net. 300 IN A 142.44.176.134"

    Seems to be using the correct IP.
     
  24. Tuluvien

    Tuluvien I Feel Loved

    Messages:
    1,085
    all is working well for me. Can log in and don't have to change anything, just waited.

    I am experiencing something weird since server migration though. If I leave my laptop long enough for screen saver to come on I LD. Happens without fail but never ever used to. I can't imagine how this could be connected to new server but thought I'd mention it.
     
  25. Tryfan

    Tryfan People Like Me

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    420
    This problem predated the issues Akkadius is talking about. Supposedly Haynar has something on the next patch that *might* fix it but no one knows yet.
     
    lurari likes this.
  26. Mokli

    Mokli I Feel Loved

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    2,455
    Received a 1001 error this morning on first launch, but then immediately got in on the next attempt. Just fyi.
     
  27. Elbartosan2023

    Elbartosan2023 New Member

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    received the error 1017 at my first launch and i don't know how i can fix it can anyone help me please because i want to play eq online until 7am alone while online